**Responsibilities and duties** **What awaits you on a daily basis:** --------------------------------- * Provide technical support for sales and after-sales, both in-person and remotely, delivering the best customer service; * Offer personalized customer service on topics related to technology and revenue-generating services; * Contribute to creating the best customer experience within Claro stores; * Support the sales team during customer interactions and collaborate to increase sales revenue; * Identify customer needs, advise on the best solutions for purchasing smartphones, mobile and landline plans, TV packages, internet data, execute sales either in-store or via phone using approved tools for existing or new customers as required by the store, and monitor each sale from beginning to end through the sales system, contributing to greater customer satisfaction; * Participate in prospecting and acquiring new customers exclusively through official and Claro-approved tools; * Participate in store opening and closing procedures; * Conduct customer service for VIPs and influencers outside the store; * Research technological innovations and share this knowledge with the team to improve service quality. * Complete all assigned trainings, courses, and activities diligently and within the timeframes established by the company, including online, app-based, and in-person training reports. * Serve as a reference for operational, systemic, and digital processes within the store, supporting the team on these topics; * Serve as a reference for technological knowledge and skills, guiding customers and the sales team in resolving issues related to Claro products and services, as well as general technology topics; * Follow customer service and relationship guidelines according to the directives of Claro Brasil. **Requirements and qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer's perspective. Shows interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Demonstrates a constant commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment while encouraging diversity; * Is flexible in moving beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Reside in Cuiabá; * Currently pursuing a higher education degree; * Knowledge of technologies related to mobile and home networks, video editing, device configuration, and proactive pursuit of new technological knowledge to share with the team; * Proficiency in Microsoft Office suite. **Additional information** At **Claro, people are one of our core values.** With this mindset, we continuously invest in the health, well-being, and quality of life of our employees! To ensure you have the best experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible work hours; * Meal and food allowance; * Medical and dental insurance; * Assistance for serious illnesses; * Support for dependents with disabilities; * Pharmacy benefit; * Childcare allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Partnerships and agreements; * Recognition program for years of service; * And much more! **Our company values an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a great team that makes everything happen!** It is through the effort and dedication of each of our team members that we are today a reference in what we do, united in our purpose: **“Connect for a more enjoyable and productive life.”** We combine all technologies to create the best and most complete connectivity infrastructure in the country. We are multicampeões confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability gains for over five years, reaching 1.2 million ported lines in 2022. And more: **we innovate** our products and services to better serve our users! That’s why today we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are leaders in **industrial, automotive, and agribusiness connectivity**, among others. We also foster a connected environment between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core value at Claro. **We invest in environmental, economic, and social development,** always prioritizing governance, environmental responsibility, data protection, and social impact. Through Instituto Claro, we connect people for a better future, combining our services with social investments in **education and citizenship** projects. **So, is there a match? \#JoinClaro and help us build the new future together!**