Description: We are looking for someone who:* Thinks and acts from the customer's perspective. Shows interest and curiosity in getting to know customers, their behaviors and preferences, to meet and exceed their expectations; * Demonstrates a permanent commitment to learning, teaching and developing, contributing to a relaxed, respectful and collaborative environment, encouraging diversity; * Is flexible enough to break away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental and social interests. To join our team, the following are essential: * Reside in Cuiabá; * Pursuing higher education; * Knowledge of mobile and residential network technology, video editing, device configuration, and proactivity in seeking new knowledge and sharing technological updates; * Proficiency in Office suite. It is a differentiator:* Development and recording of videos featuring services and products will be considered an advantage. What awaits you on a daily basis:* Provide technical support for sales and after-sales, both in-person and remotely, delivering the best customer service; * Provide personalized customer service regarding technology-related topics and revenue-generating services; * Contribute to enhancing the customer experience within Claro stores; * Accompany the sales team during customer interactions and support revenue growth in sales; * Identify customer needs, guide them toward the best solution for purchasing smartphones, mobile and landline plans, TV packages, internet data, execute sales in-store or via phone using approved tools for existing or new customers as required by the store, follow up on each sale from beginning to end through the sales system, contributing to increased customer satisfaction; * Participate in prospecting and acquiring new customers exclusively through official and approved Claro tools; * Participate in opening or closing store operations; * Conduct customer service for VIPs and influencers outside the store; * Seek information about technological innovations and share this knowledge with the team to improve service quality; * Complete all assigned trainings, courses, and activities diligently and within the timeframe established by the company. Training reports must be completed online, via APP, or in person. * Serve as a reference for operational, systemic, and digital store processes, providing technical knowledge and skills support to the team; * Serve as a reference for technological knowledge and skills, guiding customers and the sales team in resolving issues related to Claro products and services, as well as general technology topics; * Follow customer service and relationship guidelines as directed by Claro Brasil group.