**Activities:** * Provide in-person and phone customer service to patients; * Register and update patient data in the system for general patient care; * Issue medical referral forms for health insurance plans, ensuring collection of signatures from professionals and patients; pay attention during execution to avoid incorrect information and correct pre-billing referral forms; * Verify eligibility of insurance plans and partner agreements with the hospital (discount cards, partner companies, SUS, court orders, and consortia); request authorizations for consultations and exams from health insurers and partners; * Receive, analyze, control, forward, and archive exam and consultation authorizations; * Confirm procedures with the Diagnostic Center and Surgical Center before referring the patient to these areas; * Refer patients for pre-exams, clinics, exams at the Diagnostic Center, and procedures at the Surgical Center; * Perform pre-exam procedures and patient dilation as recommended and trained by the institution; * Receive patients at the Surgical Center and check their documentation for the procedure; * Receive patients after surgery and organize post-surgical patient referrals once the service is completed; * Handle adjustments and issue invoices related to private services; * Forward referral forms to the billing department and provide financial department with information regarding adjustments for private procedures; * Report and record non-conformities during shift changes;• Assist customers boarding and disembarking and provide support to patients under special conditions during service; * • Schedule and reschedule appointments (elective and follow-up), exams, and outpatient procedures (laser **Requirements:** * Minimum of 06 months of experience in public customer service activities; * Completed High School; * Basic proficiency in Office Suite (as a user); * Public customer service (in-person and phone); * Scheduling consultations and exams; * Authorization of medical referral forms. Job type: Full-time, Permanent CLT Pay: R$1\.632,02 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Life insurance * Meal allowance * Transportation allowance Experience: * Customer Service (Preferred)