Description
Job Summary:
The professional will be responsible for customer and delivery driver support, delivery tracking, and real-time resolution of operational issues.
Key Highlights:
1. Customer and delivery driver support and assistance
2. Monitoring the delivery flow within the system
3. Real-time resolution of operational issues
Location: Cuiabá \- On-site
Salary: R$ 2\.500,00 \+ R$ 500,00 bonus \+ overtime \+ transportation allowance (VT) \+ meal voucher (VR)
Monday to Saturday \| Business hours
Responsibilities:
* Customer support
* Monitoring and ensuring smooth delivery flow within the system;
* Supporting delivery drivers in case of route or address difficulties;
* Prompt WhatsApp communication with customers and delivery drivers;
* Assisting with operational requests and resolving issues in real time.
Requirements:
* Basic computer skills;
* Familiarity with the regions of Cuiabá and Várzea Grande;
* Strong communication skills, agility, proactivity, and patience in customer service.