CUSTOMER EXPERIENCE ASSISTANT - Lago do Manso

Description

Job Summary: A hotel and resort is seeking a Customer Experience Assistant to monitor reviews, track guest journeys, and greet VIPs. Key Highlights: 1. Monitor guest review platforms 2. Track the guest journey, with special attention to VIPs 3. Greet VIP guests upon arrival The hotel and resort seeks a Customer Experience Assistant in Chapada dos Guimarães (Lago do Manso). **Responsibilities:** Monitor guest review platforms to identify root causes of non-conformities in the guest experience. Track the guest journey at the resort, with special attention to VIP guests. Daily verification of VIP guest reservation data and greeting VIP guests upon arrival at the resort, as well as performing other customer experience-related activities. Previous experience as a Customer Service Assistant, Customer Support Assistant, Customer Relationship Assistant, or Customer Satisfaction Assistant may indicate alignment with some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Attendance Bonus * On-site Meal * Chartered Transportation * Medical Plan * Dental Plan * Life Insurance * Childcare Allowance **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Schedule: To be determined.