**Job Description:** ---------------------- As a Customer Service Intern, you will join a team whose core mission is to bring joy to our listeners through Rádio Massa FM in São Paulo. If you understand the impact and responsibility of this role—not only for Grupo Massa but also for the daily lives of thousands of listeners—you are exactly who we are looking for! Responsibilities and duties: Greet and assist visitors, listeners, and customers courteously; Answer and route telephone calls; Provide customer service via WhatsApp and in person; Manage and distribute prizes and promotional items; Monitor and record entry and exit of visitors and staff; Organize and schedule meetings, interviews, and appointments; Receive, distribute, and log correspondence and documents; Assist in maintaining the reception area; Support administrative departments as requested; Assist with radio content and promotion activities as requested. **Essential Requirements:** ------------------------------ Currently enrolled in Radio and TV, Administration, Advertising and Public Relations, Marketing, or related fields; Proficiency in Microsoft Office Suite (especially Excel); Ease of use with digital tools (WhatsApp, social media, email, telephone); Strong writing skills and mastery of the Portuguese language; Interest in learning about radio operations, studio workflows, and promotional activities. **Employment Type:** -------------------------- INTERNSHIP **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- WHAT BENEFITS WILL YOU FIND HERE? At Grupo Massa, we care deeply about the well-being, health, and professional development of our team members! Take a look at our benefits: TRANSPORTATION Travel by bus? We offer Transportation Assistance; MEALS We value convenience—so you’ll receive a Meal Voucher and/or Food Voucher. **Work Location:** ---------------------- RGM – ADMINISTRATION **Working Hours:** ------------------------ Monday to Friday, 1:00 PM to 6:00 PM, plus weekend shift rotation