Job Summary: The Customer Service VP monitors and handles customer service activities, administratively forwarding the execution of installation, fault, and provisioning processes. Key Highlights: 1. An environment that respects personality and individual style 2. Flexible working hours and a birthday day off 3. Career advancement through an internal recruitment program Customer Service VP Work Location: Cuiabá/MT To ensure our customers enjoy an enhanced experience with our services, we have our Engineering and Customer Service teams. The Engineering team’s mission is to explore new technologies, plan the telecom network infrastructure, and drive technological expansion for our products and network. Meanwhile, the Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for both B2B and B2C customers. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Monitor and handle customer service activities, administratively forwarding the execution of processes related to installation, faults, and provisioning. **Requirements and Qualifications** * Completed High School — Academic Transcript; * Knowledge of computer networks, modems, and routers is desirable; * Microsoft Office Suite; **Additional Information** Here’s what we offer you: Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate mobile phone. Yes, a brand-new smartphone for you! · Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster thanks to Vivo’s 5G! An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; Eligibility for annual Bonus or PPR (Profit Participation Program); Plan your future through our Private Pension Plan; Have children? You’ll be eligible for a subsidy to help cover school, daycare, or babysitter expenses; Work in an environment that respects your personality, your dress style, your way of being—and where you can be authentically yourself. \#VemdeVocê Enjoy flexible working hours; Take a day off (Day off) to celebrate your birthday; Participate in one of the largest corporate volunteer programs, empowering you to transform the world; Access our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications and online courses. Advance your career through our Internal Recruitment Program, either in Brazil or abroad—we operate in over 17 countries! \#VivoMinhaCarreira Benefit from a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Our employees receive access to nutritionist consultations, psychologists, social workers, telemedicine, and much more! \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives—with security, reliability, and the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability—turning purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who embrace our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity is highly valued"**: Act courageously, test new ideas, and learn from every discovery. * **"Simplicity is always possible"**: Get straight to the point, solve with the right people, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also generate impact. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**