Receptionist

Description

Job Summary: The professional will work at the reception desk and provide patient care, manage authorizations and billing, update and record patient data, handle payments and invoicing, and support unit operations. Key Highlights: 1. Comprehensive patient care and attention. 2. Teamwork and continuous improvement. 3. Commitment to excellence in service. **DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a healthy Village. We care for one another with the same intensity we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Together, let’s build the world’s best health community! **Responsibilities and Duties** **Reception and Patient Care** * Greet patients and visitors, providing information about dialysis procedures and appointment hours. * Issue temporary ID badges for visitors and companions, when necessary. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Central de Regulação e Oferta de Serviço de Saúde (CROSS). **Authorization and Billing Management** * Request Authorization for High-Complexity Outpatient Procedures (APAC) for medications, completing required forms. * Prepare schedules and execute billing for the Outpatient Production Bulletin (BPA) of SUS patients via the municipal government system. * Request hemodialysis password releases from health insurance providers and enter billing slips into Tasy. **Data Update and Registration** * Collect and maintain up-to-date patient information, including contact details and health insurance plans. * Record patient weights at the start and end of dialysis sessions in the system. **Payment and Invoicing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices as needed. * Verify and confirm patient insurance information for billing purposes. * Send data entered in Tasy for invoicing via the health insurance provider’s portal. * Receive and forward authorized documents for billing after patient visits. **Unit Operations** * Ensure unit opening and closing, controlling access. * Send laboratory test requests to the lab. * Monitor patient entry and exit times and notify the transportation team. * Coordinate with hospitals, SAMU (Mobile Emergency Care Service), and ambulance services. * Answer calls, take messages, receive visitors, and route correspondence to the responsible department. **Requirements and Qualifications** * Completed high school education or currently pursuing higher education; * Prior experience in related activities. **Additional Information** **What We Offer?** * Health Insurance Plan: To take care of your well-being and that of your family. "Because health matters most." * Dental Insurance Plan: To keep your smile flawless and beautiful. * Wellhub (Gympass) Partnership: To keep your health on track. * Pharmacy Partnership: Because prevention is as important as treatment. * SESC Partnership: Because discounts on trips and hotels are always great! * Language School Partnership: So you can shine at work and at karaoke. * Insurance Company Partnership: Because more coverage is never too much! * Transportation Allowance: To facilitate your commute. * Meal Allowance: Meal Allowance: Because shopping is worth more than a thousand words. * Birthday Day Off: To celebrate your special day. * Baby Kit: Essential products to help you and your little one. * Christmas Kit: Because receiving little gifts is always nice—especially at Christmas. * Assistance Program: Your mental health is our priority. * Payroll-Deductible Loan: Financial support is always welcome! Tenure Recognition Program: We recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location: DaVita Cuiabá** **Working Hours: Monday to Saturday: 8:00 AM to 4:20 PM** **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company delivering high-quality dialysis services across Brazil. We launched in Brazil in 2015 and, by the following year, operated seven centers. Our dynamic and continuous growth strategy now includes over 100 centers. We operate in 17 states, serving over 20,000 patients with a team of more than 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 renal patients across more than 3,000 dialysis centers. We operate in hospital settings and clinics for chronic patients, as well as a vascular access center. We uphold the Care Trifecta—a guiding principle driving continuous improvement in the lives of our patients, our colleagues, and our world. Our values reflect the DaVita Way and shape our daily actions—demonstrating unwavering commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.