Customer Service Attendant

Description

Job Summary: The professional will be responsible for providing general information and store location guidance, conducting direct communication with tenants, and managing equipment loaned to customers. Key Highlights: 1. Direct customer and tenant support and assistance 2. Information management and communication within the shopping center environment 3. Work environment focused on connection and transformation ALLOS is a brand with a strong heritage—approximately 50 years of experience transforming the market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust embedded in our history. Our new brand emerged ready for the future, resulting from the merger between Aliansce Sonae and brMalls in 2023\. Yet, this journey began much earlier. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra gave rise to Aliansce Sonae, becoming the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was established, building a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues—and we are ready to create transformative moments that impact people’s lives, fostering connections and opportunities. **Responsibilities and Duties** * Provide general information regarding shopping center procedures; * Guide customers to store locations; * Conduct direct communication with tenants (e.g., delivery of flyers and materials or correspondence; collection of data and active contacts via phone or in-person visits to stores); * Manage customer loan equipment (e.g., baby strollers, wheelchairs, etc.); * Update tenant and customer contact information in the system. **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency. **Additional Information** What We Offer You * Meal/Voucher Allowance; * Transportation/ Parking Allowance; * Health Insurance; * Dental Insurance; * Life Insurance; * Gympass; * EduPass; * Pharmacy Allowance; * Birthday Day Off; * Acolhe (psychosocial support service); * Saber Online (internal learning platform). **Work Location:** Estação Cuiabá Shopping Center **Work Model:** On-site **Shift Schedule:** 12x36 We exist to connect people with what matters—serving and delighting every day, creating transformative moments. In a world of constant evolution, we emerge as a powerful force of transformation—a legacy of nearly 50 years of experience that reshaped retail in Brazil and consolidated a trajectory of excellence and trust, establishing us as a market benchmark with a portfolio of 59 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, brimming with opportunities for entrepreneurs and innovative brands. With over 15,000 stores attracting more than 54 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We craft physical and digital experiences that transcend consumer expectations and generate positive societal impact—guided by long-term vision and sustainable outcomes for tenants and partners. Click here for more information on how ALLOS processes your personal data as a Candidate. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, origins, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees, regardless of role or hierarchy, to feel welcomed and guided by mutual respect. Our job openings are intended for individuals from diverse groups, including women, Black people, LGBTQIAPN+, persons with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.