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Job Summary: Provide technical support and personalized customer service during sales and post-sales activities, contributing to enhanced customer experience and revenue growth. Key Highlights: 1. Technical support and personalized customer service 2. Focus on customer experience and revenue growth 3. Sharing knowledge of emerging technologies **Responsibilities and Duties** **What Awaits You Daily:** --------------------------------- * Deliver technical support for in-store and remote sales and post-sales activities, ensuring optimal customer service; * Provide personalized assistance to customers on technology-related topics and revenue-generating services; * Contribute to delivering the best possible customer experience within Claro retail stores; * Support the sales team during customer interactions and collaborate to increase sales revenue; * Identify customer needs and guide them toward the best solutions for purchasing smartphones, mobile and landline plans, TV packages, internet data plans—executing sales either in-store or via telephone using Claro-approved tools for existing or new customers as required by store needs; track each sale from start to finish using the sales system to maximize customer satisfaction; * Prospect for and acquire new customers exclusively through official and Claro-approved tools; * Participate in store opening and closing procedures; * Attend VIP customers and influencers outside the store premises; * Stay updated on technological innovations and share this knowledge with the team to improve service quality; * Complete all assigned trainings, courses, and activities diligently and within the timelines established by the company. Submit online, APP-based, and in-person training reports. * Serve as a subject-matter expert on operational, systemic, and digital processes of the store, supporting the team on these topics; * Serve as a subject-matter expert on technological knowledge, guiding both customers and the sales team in resolving issues related to Claro products and services, as well as general technology topics; * Adhere to Claro Brasil Group’s customer service and relationship guidelines. **Requirements and Qualifications** #### **We Are Looking For Someone Who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows consistent commitment to learning, teaching, and developing, fostering a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business while balancing economic, environmental, and social interests. **To Join Our Team, You Must:** ------------------------------------------------ * Reside in Cuiabá; * Hold a bachelor’s degree in Business Administration, Marketing, Advertising, Economics, or related fields; * Possess technology knowledge related to mobile and residential networks, video editing, device configuration, and proactivity in acquiring and sharing knowledge about emerging technologies; * Be proficient in Microsoft Office Suite. **Preferred Qualifications:** ------------------ * Experience developing and recording videos showcasing services and products will be considered a plus. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in our employees’ health, well-being, and quality of life! To ensure the best possible experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food vouchers; * Medical and dental insurance; * Assistance for serious illnesses; * Support for dependents with disabilities; * Pharmacy benefit; * Childcare/babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo Plan; * Wellhub (Gympass); * Meu Pet Club; * Discounts and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious workplace. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team making everything happen!** It is through the effort and dedication of each of our People that we are today recognized leaders in our field—united in pursuing our purpose: **“Connecting to Make Life More Fun and Productive.”** We integrate all technologies to build the country’s best and most comprehensive connectivity infrastructure. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet provider and the most stable Wi-Fi network in Brazil, among many other accolades. We are also Brazil’s 4th most valuable brand (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over five years—reaching 1.2 million ported lines in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and more! We have an **aerospace presence** (with 5 satellites in orbit operated by Embratel) and lead in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always upholding governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining our services with social investments in **education and citizenship projects.** **So, does it match? \#JoinClaro and help us build the future together!
