Technology Assistant (Store)

Description

Job Summary: Technological sales and after-sales support, delivering personalized service and seeking innovative solutions for the best customer experience. Key Highlights: 1. Specialized technological customer support 2. Focus on customer experience and innovation 3. Learning and continuous development environment **Responsibilities and Duties** **What Awaits You Daily:** --------------------------------- * Provide in-store and remote technological sales and after-sales support, ensuring optimal customer service; * Deliver personalized customer assistance on technology-related topics and revenue aggregation services; * Contribute to enhancing the customer experience within Claro stores; * Support the sales team during customer interactions and collaborate to increase sales revenue; * Identify customer needs, advise on optimal solutions for purchasing smartphones, mobile and landline plans, TV packages, internet data, and execute sales either in-store or via telephone using Claro-approved tools for existing or new customers as required by the store, tracking each sale from initiation to completion through the sales system to maximize customer satisfaction; * Prospect and seek new customers exclusively through official and Claro-approved tools; * Participate in store opening or closing procedures; * Attend VIP customers and influencers outside the store; * Stay informed about emerging technologies and share this knowledge with the team to improve service quality; * Complete all assigned trainings, courses, and activities diligently and within the timelines established by the company. Online training reports, APP-based reports, and in-person training reports. * Serve as a technical reference for operational, systemic, and digital store processes, supporting the team in these areas; * Serve as a technological reference, guiding customers and the commercial team in resolving issues related to Claro products and services, as well as general technology topics; * Adhere to Claro Brasil Group’s customer service and relationship guidelines. **Requirements and Qualifications** #### **We Are Looking For Someone Who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a consistent commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business while balancing economic, environmental, and social interests. **To Join Our Team, You Must Have:** ------------------------------------------------ * Reside in Cuiabá; * Bachelor’s degree in Business Administration, Marketing, Advertising, Economics, or related fields; * Knowledge of technology related to mobile and residential networks, video editing, device configuration, and proactivity in acquiring and sharing new technological knowledge; * Proficiency in Microsoft Office suite. **Preferred Qualifications:** ------------------ * Experience developing and recording videos featuring services and products will be considered a plus. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure you have the best experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible Work Schedule; * Meal and Food Allowance; * Medical and Dental Assistance; * Support for Serious Illnesses; * Support for Dependents with Disabilities; * Pharmacy Benefit; * Daycare/Babysitter Allowance; * Personal Support Program; * Claro Running; * Private Pension Plan; * Life Insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Partnerships and Discounts; * Recognition Program for Years of Service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do, united in our purpose: **“Connect to Make Life More Fun and Productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over five years, with 1.2 million ported lines in 2022. And more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit operated by Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining services with social investments in **education and citizenship** projects. **So, is it a match? \#JoinClaro and help us build the future together!