TECHNICIAN I

Description

Job Summary: The professional will perform technical support activities for diagnosis, repair, and conservation of products, ensuring service restoration and compliance with service level agreements. Key Highlights: 1. Technical support, diagnosis, and repair of products 2. Activation, maintenance, and conservation of services 3. Focus on quality and adherence to service level agreements Perform technical support activities including diagnosis, repair, component replacement, and conservation of products operated by the company within the assigned area of operation, using the knowledge, systems, and tools provided by the organization, aiming for prompt service restoration and achievement of required service levels. **Responsibilities and Duties** **Tactical Operational:** Execute assigned support tasks from ticket management systems and back-office teams, using company-provided knowledge and tools to restore service during the first visit and prevent recurrence, thereby ensuring quality and achievement of agreed service levels. **Technical Diagnosis and Component Replacement:** Identify root causes of failures leveraging technical knowledge and company-provided tools; replace necessary components to restore service promptly and meet customer needs. **Activation:** Participate in new service activation processes by inspecting installation quality, enabling equipment, performing tests, and taking actions to ensure proper operation of the product, infrastructure, and other devices comprising the site. **Maintenance:** After service activation, perform maintenance, conservation, and repair of associated equipment and infrastructure through diagnosis, defect removal, consumable replenishment, and replacement of consumables. Conduct tests to ensure correct operation of maintained elements. Repair/replace defective intra- and extra-vault components identified via technical expertise. **Inspection, Conservation, and Cleaning:** Inspect, clean, and maintain equipment and other devices comprising the site in good condition. Report requirements for painting, component replacement, signage, and other components whose maintenance cannot be performed directly. **Installation and Testing of Security Devices:** Perform periodic and functional tests on security devices included in the product. When required, install new security devices per specific instructions from the competent department. **Handling of Consumables and Components:** Request consumables and components from inventory as needed; safeguard their packaging and integrity; perform required replacements; return damaged components to inventory; ensure accurate recording of receipt and return conditions. **Activity Logging:** Record entry and exit times as well as all activities performed throughout the workday. **Continuous Improvement:** Contribute suggestions and ideas to enhance processes and equipment included in the company’s service portfolio, and identify potential business opportunities within the assigned area of operation. **Asset Stewardship:** Safeguard company assets entrusted to the employee, ensuring appropriate conservation and maintenance. Notify responsible departments of any incidents that may result in loss or damage to these assets. Supervise third-party service execution to protect assets and ensure activity effectiveness and appropriateness. **Training and Meetings:** Attend training sessions and capacity-building activities offered by the company. Participate in team meetings. Capacity Building: Support and develop new colleagues by sharing acquired knowledge, as well as company-mandated standards and practices, to enable new employees to fully perform their duties. **Requirements and Qualifications** **Education:** Completed high school **Certification:** Vocational training in Information Technology, Electronics, Electrotechnics, Mechatronics, or equivalent fields **Desirable:** Field-based technical maintenance experience **Mandatory: Driver’s License Class B** Knowledge: Test instruments, ticket management systems, computer networks Competencies: Promptness, autonomy, initiative, resilience, analytical ability, and interpersonal skills \| . **Additional Information** Location: Cuiabá \-MT Serviços Integrados TecBan was born from experience managing the largest ATM network in terms of withdrawal volume—the Banco24Horas network. After many years delivering results with Banco24Horas, we decided to share our excellence and expertise with the broader market. Serviços Integrados TecBan acts as an agent of transformation and operational management across key pillars: logistics, maintenance services, conservation, installation, and management of third-party assets and businesses. We handle complex tasks with a simple commitment: simplifying daily operations for businesses and our customers. We offer modular and customizable solutions tailored to client needs across the following areas: * Field Service; * Civil works and building maintenance; * Equipment revitalization; * Laboratory for repairing circuit boards, modules, and electronic equipment; * Logistics (transportation and warehousing); * Management of equipment networks and entire infrastructure; * Performance monitoring and tracking; * And much more!! We operate multiple bases across Brazil, all equipped with advanced technological infrastructure and continuous investment in technology and security. Reiterating our commitment to diversity and inclusion, we invite Black people, Indigenous people, women, people with disabilities, people from diverse generations and aged 50\+, neurodivergent individuals, and LGBTQIAPN\+ individuals to apply for internship, apprenticeship, and employment opportunities within the TecBan Group. For further information about our diversity initiatives and values, please access our annual report and diversity guide. Diversity, access our annual report and our diversity guide. Link to Diversity Guide \- Join Us \| Become part of the TecBan Team Link to Annual Report \- TecBan\_RA\_2022\_Port\_10\.07\.23\.pdf (ctfassets.net) Let’s exchange knowledge to grow together. Join a selection process that values those who deliver. Join our Team!!!