E-commerce Customer Service Representative

Description

Job Summary: Customer service professional responsible for supporting and following up with customers through various channels, ensuring issue resolution and maintaining a complete service history. Key Highlights: 1. Multi-channel customer service (chat, email, WhatsApp, social media) 2. Full customer support throughout the purchasing process 3. Resolution of exchange, return, and refund issues Main Responsibilities: * Respond to customer inquiries via channels such as chat, e\-mail, WhatsApp, or social media * Track orders, delivery deadlines, and shipment status * Resolve issues related to exchanges, returns, and refunds * Record customer interactions and maintain an updated service history in the system * Support customers throughout the entire purchasing process * Collaborate with internal departments (logistics, finance, inventory) when necessary. Employment Type: Permanent CLT Compensation: R$1\.550,00 \- R$2\.000,00 per month Benefits: * Free parking * Meal allowance * Transportation allowance Experience: * E\-COMMERCE CUSTOMER SERVICE REPRESENTATIVE (Mandatory) Work Location: On-site