**Description and Responsibilities:** **Schedule:** Business hours **Level:** Professional **Employment type:** Tenured \- CLT labor code **Job Description** This position is responsible for providing excellent customer service, guiding and monitoring general department demands. Responsibilities and duties Fill out customer requests. Monitor batch compliance according to customer requirements. Respond to quotations (via e\-mail, WhatsApp group, platform) with superior validation. Provide support to external customers (monitor WhatsApp groups and intervene when necessary). Maintain and preserve safety and work equipment; Participate in training sessions whenever summoned; Monitor competitors' freight activities, identify potential competitor batches we can work on. Comply and ensure compliance with health, safety, environmental, and quality standards defined by the company. **Requirements:** **Requirements and qualifications** Completed or ongoing higher education (Logistics, Commercial Management, or related fields) **Skills:** * Communication; * Dynamism; * Analytical skills; * Verbal and written fluency. **Benefits:** Medical insurance, Life insurance, Transportation, Meal allowance, Food voucher, Transportation voucher