Store Manager - Cuiabá - MT

Description

Job Summary: Manage all store operations, including personnel management, operations, inventory, performance, infrastructure, security, marketing, and relationship with the sales regional office. Key Highlights: 1. Full store management, covering people, operations, and infrastructure 2. Focus on performance and results, with indicator analysis and strategic planning 3. Talent development and team leadership KEY RESPONSIBILITIES: People Management: Conduct recruitment and selection of staff to build the store team. Onboard and train new advisors, ensuring effective adaptation and alignment with company values. Evaluate employee performance, deliver feedback, and develop action plans to improve performance. Manage conflicts and address issues arising with employees and customers—such as complaints and dissatisfaction—always seeking appropriate resolutions. Develop and manage talent within the store, encouraging team members’ professional growth and advancement. Carry out employee terminations when necessary. Operational and Administrative Management: Plan and manage daily and monthly staff schedules, vacation time, and timekeeping—including overtime management. Responsible for store opening and closing, ensuring all processes comply with established standards and procedures. Manage additional expenses, such as petty cash and treasury control. Ensure implementation and adherence to company processes, including SOPs (Standard Operating Procedures) and Visual Merchandising. Manage store treasury and cash registers, ensuring financial security and integrity. Inventory and Materials Management: Monitor and manage inventory of products, supplies, and materials required for store operations. Conduct cyclic and general inventory management, including preparation, monitoring, and activity planning. Performance and Results Management: Analyze daily purchase reports, sales dashboards, and performance indicators (e.g., rankings) to optimize store results. Monitor PAR items (products with low turnover) and develop strategies to reduce inventory and improve merchandise offerings. Analyze the DRE (Income Statement) and propose strategies to reduce expenses and increase store profitability. Infrastructure and Security Management: Ensure maintenance and proper functioning of all store security equipment (cameras, alarms, sensors, electric fences), safeguarding assets. Ensure the store remains clean through daily cleaning—including back-office areas, façade, and other spaces. Coordinate store maintenance activities, such as air conditioning, lighting, painting, and other services essential for facility upkeep. Marketing and Communications: Support the Marketing team in implementing internal initiatives to promote the store and engage both staff and customers. Ensure timely and appropriate updates and communication from the store on social media platforms—such as Instagram—aligned with brand image. Negotiate with suppliers to secure better pricing, especially for Visual Merchandising (VM) and Marketing materials (e.g., flags, banners, etc.). Relationship with the Sales Regional Office: Participate in weekly alignment meetings with the sales regional office to ensure company goals and strategies are properly followed and implemented at the store level. ESSENTIAL REQUIREMENTS: * Proven experience in retail store management, sales team leadership, and operational processes—preferably in leadership roles; * Strong administrative and negotiation skills, plus commitment to excellence in customer service and store results; * Completed Bachelor’s degree. BENEFITS: * Meal Voucher * Transportation Voucher * Medical Assistance * Product Discount \- Monthly Bonus \- Upon achievement of targets * Corporate University Minimum Education Level: Bachelor’s degree Willingness to travel Willingness to relocate * Transportation Voucher * Product Discount * Corporate Mobile Phone * Monthly Bonus \- Upon achievement of targets * Relocation allowance * Medical Assistance * Meal Voucher