Description: Requirements and qualifications: * High school diploma; * Proficiency in Microsoft Office suite; * Availability to work on a 12x36 shift schedule (7:00 AM to 7:00 PM); * Customer service experience is a plus; * Strong drive to deliver results, high energy, innovative mindset, and proactive attitude. Your challenges will include: * Monitoring and tracking trips; * Managing claims related to losses, damages, and incidents; * Handling both inbound and outbound calls from customers, partners, and suppliers for clarifications and guidance regarding tracked and/or monitored trips; * Operating internal systems (SGR, Rastrear 4.0, SIL). 2511270202401833491