Customer Relationship Center

Description

Job Summary: Strategically drive the conversion of leads into active customers through consultative service, appointment scheduling, and reactivation efforts, contributing directly to revenue growth. Key Highlights: 1. Strategic involvement in lead conversion and customer reactivation. 2. Focus on consultative sales and customer relationship management. 3. Working with conversion targets and excellence in customer service. **Job Mission** Strategically convert leads into active customers by delivering consultative service, recovering pending quotations, scheduling consultations, and reactivating inactive patients/customers—directly contributing to revenue growth and strengthening public engagement. **Key Responsibilities** * Conduct proactive and responsive customer service via phone, WhatsApp, e-mail, and other digital channels. * Convert leads into confirmed appointments. * Execute structured follow-up on pending quotations. * Reactivate inactive customers through strategic and personalized outreach. * Identify opportunities for additional sales. * Accurately and strategically record information in the system/CRM. * Work toward conversion, appointment, and revenue targets. * Ensure excellence in customer experience from the first point of contact. * Maintain continuous engagement with the customer base to strengthen loyalty and retention. **Technical Competencies** * Prior experience in consultative sales or commercial customer service. * Knowledge of negotiation and closing techniques. * Proficiency in telephone service and digital communication. * Completed high school education (minimum requirement). * Technical or undergraduate studies in Administration, Marketing, Commercial Management, or related fields are desirable. **Behavioral Competencies** * Commercial and persuasive profile. * Clear, confident, and empathetic communication. * Proactivity and results orientation. * Ability to handle objections. * Organizational skills and time management. * Emotional intelligence to interact effectively with diverse customer profiles. * Resilience in meeting targets and overcoming challenges. * Ability to work under pressure. * Active listening and skill in building rapport with customers. **Performance Indicators** * Lead-to-appointment conversion rate. * Consultation attendance rate. * Quotation recovery percentage. * Inactive customer reactivation rate. * Revenue generated per interaction. * Customer satisfaction level. **Preferred Qualifications** * Experience in clinics, healthcare, or service industries. * Familiarity with sales funnels. * Basic knowledge of digital marketing and lead generation. **Ideal Candidate Profile** A results-driven professional who enjoys sales and interpersonal relationships, possesses strong negotiation skills, and can consistently turn opportunities into closed deals. Must demonstrate a consultative approach, commercial energy, and target focus—without compromising service quality or humanized customer interactions. Salary: R$2,000.00 + Benefits via card: R$890.00 + Cash bonus based on targets: R$1,000.00 to R$3,000.00 Schedule: Mon–Fri 08:18 AM – Sat 07:30 AM to 11:30 AM Location: Cuiabá, MT Job Type: Full-time CLT Compensation: R$2,000.00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site