Discrepancy Analyst

Description

Job Summary: Professional responsible for customer service, analysis of incidents involving goods, and process training. Key Highlights: 1. External and internal customer service 2. Analysis and evaluation of incidents involving goods 3. Conducting process training **Responsibilities** * Provide external and internal customer service; * Monitor reports, e\-mails, and location tracking processes; * Analyze and evaluate cases of shortages, damages, exchanges, returns, or indemnifications; * Analyze and evaluate incidents involving transported goods until resolution; * Assign responsibility to respective units/departments; * Conduct process training for units and branches as needed. **Requirements** * Bachelor's degree in Administration, Logistics, or related fields (currently enrolled or completed); * Intermediate Excel skills. **Preferred Qualification:** * SSW System experience. **Benefits** * On-site meals; * Food basket; * Meal allowance; * Gas allowance; * Health insurance (Unimed – 50% employer-paid); * PPR – Profit Sharing Program; * Career and salary plan; * Partnership with SEST SENAT (dentist, nutritionist, club, and gym); * Love Pack (maternity kit). Employment Type: Full-time CLT Salary: R$3\.107,91 \- R$3\.107,95 per month Benefits: * Medical assistance * Food basket * Profit sharing * Meal allowance * Transportation allowance Selection Questions: * What is your proficiency level with Excel? * Do you have experience with the SSW System? * Do you have your own means of transportation? If so, what type? * Are you available to work on Saturdays?