Job Summary: Customer service professional focused on humanization, quality, negotiation, and updating information in systems, while safeguarding data confidentiality. Key Highlights: 1. Humanized and high-quality customer service 2. Negotiation and persuasion skills 3. Safeguarding the confidentiality and security of information Description: * Completed high school education; * Strong interpersonal skills and effective communication; * Negotiation and persuasion skills; * Prior experience in public-facing customer service is desirable. * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health insurance providers according to each provider's established policy; * Deliver customer service considering all necessary information for examination procedures, following the company's defined process; * Conduct negotiations with customers regarding fees and payment methods (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Safeguard the confidentiality and security of information, adhering to information security and data protection policies and regulations. 2512070202191909251
João Silva
Indeed · HR
João Silva
Indeed · HR
