Relationship Manager

Description

**Description and Responsibilities:** **Working Hours:** Example: Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break. **Level:** Professional **Employment Type:** Tenured \- CLT labor code * Manage the cooperative members' portfolio, aiming to expand the cooperative's reach within its operational area through prospecting visits, client service, product sales, and developing relationship strategies to meet customers' needs and increase the cooperative's business volume and market-product-and-service utilization rate. * Achieve established targets by offering products and services compatible with customers' expectations; * Ensure promotion of offered products and services by clearly explaining and highlighting their advantages, benefits, interest rates, terms, commercial conditions, and the cooperative movement's distinguishing features. * Handle credit recovery for members, including digital service, in accordance with defined authority levels and the Cooperative's Collection Policy; * Manage overdue collections to minimize the cooperative's delinquency rate by issuing weekly reports and proactively managing the members' portfolio, proposing alternatives for potential renegotiations; * Achieve established targets by offering products and services compatible with customers' expectations; * Ensure promotion of offered products and services; * Comply with regulatory and supervisory agencies' requirements and institutional policies; * Handle credit recovery for members, including digital service; * Manage overdue collections to minimize the cooperative's delinquency rate; provide necessary data for analysis and decision-making; * Ensure all approved operations undergo analyses aligned with established policies and regulations, supported by guarantees appropriate to the business; Other related activities. * **Requirements:** * Completed undergraduate degree in Business Administration, Economics, Accounting Sciences, or related fields. * Proficiency in computer applications (Microsoft Office Suite: Word, PowerPoint, * Knowledge of negotiation techniques for financial products and services * Knowledge of cooperative credit legislation * Mastery of customer service techniques * Knowledge of the financial market * Proficiency in sales techniques * Knowledge of financial mathematics * Minimum certification: ANBIMA CPA-10 **Benefits:** Birthday Day Off, Medical Assistance, Dental Assistance, Childcare Allowance, Education Allowance, Gympass, Profit Sharing, Private Pension Plan, Life Insurance, Meal Voucher, Transportation Voucher