Description
Responsible for ensuring excellent customer service, actively and receptively engaging with customers, accompanying the entire customer journey, and guaranteeing a positive experience aligned with company standards.
**Responsibilities:**
* Active and receptive customer service;
* Task management and organization of daily service routines;
* Resolution of requests, coordination with internal departments, and pursuit of effective solutions;
* Recording interactions in systems with clarity and organization;
* Support in strategic initiatives and communications, events, and project deliveries;
**Education and Knowledge:**
* Strong verbal and written communication skills;
* Organization and autonomy in managing simultaneous tasks;
* Customer service expertise and empathetic demeanor;
* Experience with CRM systems, spreadsheets, and control tools;
* Proficiency in report generation and data interpretation;
* Prior experience in customer relationship and service is desirable.