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Customer Service Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Responsible for ensuring excellent customer service, actively and receptively engaging with customers, accompanying the entire customer journey, and guaranteeing a positive experience aligned with company standards. **Responsibilities:** * Active and receptive customer service; * Task management and organization of daily service routines; * Resolution of requests, coordination with internal departments, and pursuit of effective solutions; * Recording interactions in systems with clarity and organization; * Support in strategic initiatives and communications, events, and project deliveries; **Education and Knowledge:** * Strong verbal and written communication skills; * Organization and autonomy in managing simultaneous tasks; * Customer service expertise and empathetic demeanor; * Experience with CRM systems, spreadsheets, and control tools; * Proficiency in report generation and data interpretation; * Prior experience in customer relationship and service is desirable.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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