Service Coordinator - Cuiabá

Description

Job Summary: Coordinates and develops post-sales technical teams, manages workshop performance indicators, and handles critical situations to optimize operations and customer satisfaction. Key Highlights: 1. Coordination and development of technical teams 2. Workshop performance indicator management and continuous improvement 3. Direct intervention in critical situations and customer support Description: Required Qualifications: * Technical course in Mechanics, Electrical Engineering, Electromechanics, or related fields. Desired Qualifications: * Bachelor's degree in Mechanical Engineering, Electrical Engineering, Agricultural Engineering, Production Engineering, or Service Management. Required Experience: * Experience coordinating post-sales technical teams; * Experience managing workshop performance indicators (NPS, service orders, productivity, revenue, and costs); * Advanced knowledge of yellow-line machinery (New Holland or similar); * Experience with mechanical and electronic diesel engines (NEF4, NEF6, CURSOR 9, ISUZO, HINO, S800, CUMMINS, PERKINS) — advanced level; * Advanced ability to read and interpret technical diagrams; * Microsoft Office suite (Excel for indicator tracking); * Maintenance management systems (Dealer, Syonet, Dynamics, or similar); * Safety standards and machine operation procedures. Desired Experience: * Involvement in continuous improvement projects within post-sales operations; * Experience providing direct support to strategic customers; * Experience in failure analysis and implementation of action plans; * Experience in performance enhancement and technical improvement projects for severe operations; * Technical English; * Quality tools (5W2H, Ishikawa, PDCA, Kaizen); * Knowledge of telematics and remote monitoring; * Coordinate and develop the technical and service consultant teams at branches under responsibility; * Continuously guide and train the team on technical, administrative, and warranty processes, ensuring compliance with factory standards and manuals; * Directly intervene in critical situations, performing technical interventions when necessary to ensure rapid resumption of customer operations; * Support service consultants in customer interactions, participating in negotiations and handling dissatisfaction or critical situations; * Audit reports, service orders, and internal processes, proposing improvements and corrections; * Officially manage key performance indicators: NPS (customer satisfaction); * Gross revenue from parts and services; * Management of open service orders (maximum 60 days); * Workshop productivity, technical quality, and organization; * Develop and monitor action plans to correct indicator deviations; * Promote and ensure delivery of technical and procedural training—both in-person and online—to foster continuous team development; * Identify revenue growth opportunities through post-sales commercial strategies, aligned with company guidelines; * Report results and indicator progress to the branch manager and National Service Management; * Maintain workshop, toolroom, and warranty room organization, cleanliness, and standardization across stores, strictly adhering to the manufacturer’s Dealer Standard Manual. 2511280202191890982