Profile: Senior Level 2 Support Analyst Scope: * LEVEL SUPPORT FOR END USERS; * KNOWLEDGE OF SERVERS (AD, PERMISSIONING) * BASIC KNOWLEDGE OF VIRTUALIZATION * BASIC KNOWLEDGE OF TELECOM Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable incident analysis and resolution, escalating them to resolver groups when necessary; Incidents related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; Provide technical support ensuring high availability and performance of customer platforms; when required, guide and train users; perform requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; Perform directory mapping, POP/Exchange email configuration, Lotus Notes configuration, profile setup, VPN installation, Active Directory configuration, IP configuration; Perform requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; -------------------------------------------------------------------------------------------------------------------------------- Address: Praia de Botafogo, 370 – 13th floor – Botafogo, Rio de Janeiro – RJ – 22250-040 Duration: Immediate start, 20 days. Working hours: 12:00 PM to 9:00 PM, Monday through Friday Position type: Full-time, Permanent (CLT), Temporary, Freelance / PJ Contract duration: 3 weeks Compensation: BRL 5,000.00 per month