SUPPORT ANALYST

Description

Job Summary: An IT professional focused on Level 1 and Level 2 technical support, hardware/software troubleshooting, and supporting IT management and performance metrics. Key Highlights: 1. Provide technical support for hardware and software (Level 1 and Level 2). 2. Support IT management in demand and incident tracking. 3. Develop and monitor departmental reports and metrics (KPIs). **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM **Experience Level:** Not Specified **Employment Type:** Full-time – CLT* Provide technical support for hardware and software (Level 1 and Level 2). * Provide user support for the company's ERP system. * Diagnose and resolve issues with computers, printers, uninterruptible power supplies (UPS), and local networks. * Support IT management in demand and incident tracking. * Develop and monitor departmental reports and metrics (KPIs). **Requirements:** * Bachelor's degree in Information Systems, Computer Science, Systems Analysis and Development, or Computer Engineering (completed or in progress). * Intermediate Excel skills. * Power BI knowledge (dashboard creation and maintenance). * Basic understanding of IT infrastructure (hardware, software, and networks). * Experience with ticketing tools (Service Desk). * SQL knowledge (basic queries and analysis). * Organizational skills and strong communication ability. Work Location: Jardim Ouro Branco - Várzea Grande MT. vest **Benefits:** Food basket, Health insurance, On-site meals, Transportation allowance