Technical Support Representative

Description

Job Summary: We are seeking a dedicated support representative to deliver exceptional service, resolve inquiries, and efficiently promote our services. Key Highlights: 1. Courteous and effective customer service via phone, email, and messaging 2. Customer support by answering questions and providing solutions 3. Conducting consultative sales and identifying customer needs **Position Summary:** We are looking for a dedicated support representative to join the Brava Internet team. The selected candidate will be responsible for delivering exceptional customer service, resolving issues, and efficiently promoting our services. **Responsibilities:** * Provide courteous and effective customer service via phone, email, and messaging. * Deliver customer support by answering questions and offering appropriate solutions. * Conduct consultative sales, identifying customer needs and promoting our products and services. * Accurately record customer information and requests in our system. * Professionally and efficiently resolve customer complaints and issues. * Collaborate with internal teams to ensure excellent service delivery. * Participate in training sessions and stay updated on our products and procedures. Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: Starting at R$1.700,00 per month Benefits: * Health insurance * Fuel allowance * Internet allowance * Meal voucher Education: * Completed high school (Mandatory) Work Location: On-site