Customer Service Agent

Description

Job Summary: We are seeking a Customer Service Agent to welcome and support patients, ensuring courteous, agile, and efficient service at an imaging diagnostic clinic. Key Highlights: 1. In-person, telephone, and WhatsApp customer service with a focus on humanization 2. Scheduling appointments, patient registration, and administrative routine support 3. Professionalism and excellence in patient care CEICO is an imaging diagnostic clinic committed to excellence in service, patient safety, and process quality, with a strong emphasis on humanization and customer experience. We are looking for a Customer Service Agent to directly handle patient reception and support, ensuring courteous, agile, and efficient service aligned with the institution's quality standards. Main Responsibilities: * Provide in-person, telephone, and WhatsApp customer service; * Schedule, confirm, and provide guidance regarding examinations; * Register patients and verify documents; * Request authorizations from health insurance providers; * Organize patient flow and direct patients accordingly; * Support departmental administrative routines; * Ensure humanized and effective customer service. Requirements: * Completed high school education; * Basic computer skills; * Strong verbal and written communication skills; * Organization, empathy, and agility; * Prior experience in public-facing roles within the healthcare sector is desirable. Advantages: * Experience in medical clinics or imaging diagnostics; * Knowledge of hospital/clinical management systems; * Experience handling health insurance providers. We seek professionals who are committed, proactive, value teamwork, and prioritize excellence in patient care.