Unit Supervisor - Cuiabá/MT

Description

Job Summary: Coordinates and supervises unit activities, plans and monitors performance, prepares reports, participates in audits, trains the team, manages resources and safety, interacts to support expansion, and supervises customer service. Key Highlights: 1. Team leadership and development. 2. Operational management and performance monitoring. 3. Focus on continuous improvement and brand expansion. Responsibilities Coordination and Supervision: Coordinate unit activities by assigning and supervising tasks according to the operational manual/checklist. Conduct daily team meetings for guidance and alignment; Planning and Monitoring: Schedule required actions, resources, and methods to ensure service efficiency. Monitor performance indicators (KPIs) and evaluate team performance, providing guidance; Reports and Control: Prepare and update unit reports (sales, plan changes, customer movement, delinquencies) and submit them to the supervisor. Report structural and maintenance-related incidents; Audits and Improvements: Participate in internal audits, analyzing and proposing improvements. Monitor construction work and implement preventive and corrective actions; Training and Development: Train and develop the team, delivering initial and refresher training programs. Interview and select new employees and participate in the hiring process; Resource and Safety Management: Control supply inventory, verify cash register closing, and ensure proper conservation, cleanliness, and usage of materials. Implement measures to prevent accidents; Relationships and Expansion: Interact with the team to develop new insights and reports. Support brand enhancement, contribute to network expansion, and monitor competitors; Customer Service and Conflict Resolution: Supervise customer service, intervening personally when necessary. Handle conflicts impartially and adopt appropriate resolution measures; Other Duties: Perform other related tasks as required by operational needs and instructions from the immediate supervisor. Requirements Completed bachelor's degree; Experience in sales and/or customer service, people management, and fitness centers; Basic computer skills (WORD, EXCEL); Negotiation techniques and people management skills. Minimum Education Level: Bachelor's Degree * Meal allowance * Food allowance * Birthday day off * Extended maternity/paternity leave * VIP companion benefit * Transportation allowance * VIP GOLD Plan \- Train at our fitness centers * SESC agreement * University partnership * Dental care