* We are looking for a Support Assistant to join our team! Responsible for assisting customers, resolving first-level technical issues, and ensuring an agile, efficient, and humanized experience. Responsibilities: - Assist customers via chat, email, and phone; - Log support tickets and track request progress; - Conduct initial technical problem analysis; - Guide users on system functionalities; - Escalate more complex issues to higher support levels; - Contribute to continuous improvement of support processes. * Requirements: - Completed undergraduate degree (preferred: technical or undergraduate degree in IT, Commercial Management, and/or Financial Management); - Basic computer literacy; - Strong communication skills and professional demeanor; - Organizational skills and attention to detail; - Willingness to learn and grow within the technology field. Differentiators: - Prior customer service experience; - Experience with ERP, CRM, or management software systems; - Ability to handle multiple simultaneous requests. What we offer: - Market-competitive salary; - Meal allowance / food voucher; - Transportation allowance; - Collaborative environment focused on development; - Genuine opportunity for internal growth. Employment type: Full-time CLT contract Compensation: R$1,518.00 – R$2,500.00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance