This position is responsible for delivering high-quality customer service, guiding customers, and managing general departmental demands. **Responsibilities and Duties** * **Conduct active telemarketing**, making daily calls to existing and potential customers with a focus on prospecting, account maintenance, service offerings, and identifying new business opportunities. * **Accurately fill out and record all customer interactions**, ensuring an up-to-date history and clear information for the sales team. * **Monitor batch compliance according to each client’s requirements and standards**, ensuring operational process conformity and customer satisfaction. * **Respond to quotations** (via email, WhatsApp, and internal platforms), guaranteeing prompt customer service and submitting them for higher-level validation when necessary. * **Provide external customer support**, monitoring WhatsApp groups and proactively intervening to resolve queries, guide processes, and strengthen customer relationships. * **Monitor competitors’ freight rates**, identifying opportunities to secure competitive shipments and suggesting strategic actions to the sales team. * **Collaborate in maintaining and properly using work equipment and safety resources**, strictly adhering to internal guidelines. * **Participate in periodic training sessions**, staying updated on products, internal processes, and commercial outreach techniques. **Requirements and Qualifications** Bachelor’s degree completed or in progress (Logistics, Commercial Management, or related fields). Active experience in commercial operations and active telemarketing is mandatory. **Skills:** * Communication; * Dynamism; * Analytical thinking; * Verbal and written fluency. **Additional Information** * **Health Insurance** * **Meal Voucher** * **Multi-benefit Card** * **Gas Voucher** * **Transportation Voucher** * **SEST SENAT Agreement** * **Life Insurance