Technical Support Technician (Cuiabá/MT) – Temporary

Description

Job Summary: Professional responsible for user support and technical assistance, technical issue diagnosis and resolution, SLA monitoring, and collaboration with teams. Key Highlights: 1. Previous experience in technical support 2. Knowledge of Windows operating systems and networks 3. Ability to efficiently troubleshoot and resolve issues **Responsibilities:** * Provide user support; * Diagnose and resolve technical issues; * Monitor and take action to ensure SLAs are met; * Document activities in detail, including execution time; * Collaborate with teams for support or incident escalation. **What We Are Looking For:** * Previous experience in technical support; * Proficiency and good working knowledge of Microsoft Office tools; * Knowledge of Windows operating systems and networks; * Ability to work under pressure and meet deadlines; * Ability to efficiently troubleshoot and resolve issues. **Preferred Qualifications:** * Familiarity with ITSM/GLPI or ticketing tools; * Entry-level IT certifications (e.g., HDI, ITIL, Microsoft). **Benefits:** * Transportation allowance * Life insurance * Meal or food allowance (Alelo)