Job Summary: The NI Junior Technical Support Assistant provides technical support to users, assisting in problem resolution and maintenance of low-complexity equipment and systems. Key Highlights: 1. Provide technical support to users via telephone, email, or in person. 2. Assist in resolving software and operating system issues. 3. Collaborate with the technical support team for continuous improvement. The NI Junior Technical Support Assistant is responsible for providing technical support to users, assisting in problem resolution and equipment and system maintenance. Works under supervision, performing low-complexity tasks and following established procedures. * Provide user support by delivering technical assistance via telephone, e\-mail, or in person. * Assist in the installation, configuration, and maintenance of IT equipment such as computers, printers, and peripherals. * Support resolution of issues related to software and operating systems, following procedures and guidelines. * Conduct tests on equipment and systems to identify failures and assist in their correction. * Log support tickets in designated systems, documenting requests and solutions implemented. * Participate in training and capacity-building programs to enhance technical knowledge and skills. * Collaborate with the technical support team by sharing information and contributing to continuous process improvement. * Comply with information security standards and internal company procedures to ensure data confidentiality and integrity. * Stay updated on emerging technologies and IT industry trends to continuously improve professional competencies.