Job Description: * Completed high school education; technical certification preferred. (Currently pursuing a bachelor's degree in IT or related fields is a plus). * Prior experience in IT support and user assistance. * Basic knowledge of ticket management systems (e.g., GLPI). * Familiarity with software installation and equipment configuration. * Knowledge of Active Directory, access provisioning, and password resets. * Experience installing peripherals and printers. * Knowledge of hardware and maintenance of laptops and desktops. * Familiarity with Google tools (a plus). Desired Competencies: * Organizational skills and attention to detail. * Strong written and verbal communication skills. * Proactivity and ability to prioritize tasks. * Team spirit and results-oriented mindset. Ticket Handling: Respond to the primary IT ticket queue, triaging and resolving requests related to equipment, systems, and access. Dispatch tickets to Level 1 and Level 2 support queues. SIM Card Management: Responsible for registration, dispatch, and tracking of corporate SIM cards. Equipment Management: Manage equipment inventory, ensuring stock control and providing local user support. Prepare, ship, and collect equipment via postal services. Prepare delivery, return, and equipment responsibility agreements. Install software and configure equipment for new users. Access Provisioning: Support system access provisioning, including Authenticator setup and standard corporate tools. Asset Inventory: Maintain and update the asset inventory in the GLPI system (recording equipment receipts, disbursements, and movements). 2512040202181528299