Job Summary: Professional responsible for operating management systems, providing support to internal and external customers, with emphasis on satisfaction and problem resolution, operating across multiple support channels. Key Highlights: 1. Focus on customer satisfaction and problem resolution 2. Operation across multiple support channels (Phone, Email, Chat, WhatsApp) 3. Opportunity to develop talents in a professional environment RedeFlex is a company operating in the telecommunications sector, offering recharge machines, debit and credit services, as well as banking correspondent services. It invests in people, aiming to provide the best professional environment—including good colleagues. For this reason, RedeFlex consistently seeks to identify, retain, and develop talent. Its purpose is to be with you whenever you need it. **Responsibilities:** * Operate management and operational command systems for equipment used by our customers; * Provide support to internal and external customers, ensuring service quality with an emphasis on customer satisfaction through effective resolution of issues requiring support; * Execute daily tasks with focus and objectivity via our support channels: Phone, Email, Chat, WhatsApp; * Perform related activities as determined by the immediate supervisor. **Requirements:** * Completed high school education; * **Required knowledge:** Experience in customer service and commercial routines; * Proficiency in Microsoft Office suite; * Proactive profile, initiative, and results-oriented mindset; **Benefits:** * Medical and Dental Assistance; * Life Insurance; * Transportation Allowance; * Meal Voucher; * Extended Maternity Leave; * Education Programs. Join RedeFlex!
João Silva
Indeed · HR
João Silva
Indeed · HR
