**Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 7:00 AM to 4:48 PM. **Level:** Not Informed **Employment Type:** Permanent — CLT labor code * Operate command and operational management systems for equipment used by our customers; * Provide support to internal and external customers, aiming to ensure service quality with a focus on delivering customer satisfaction through effective resolution of support requests; * Perform daily tasks with focus and objectivity via our communication channels: telephone, email, chat, WhatsApp; perform other related duties as assigned by the immediate supervisor. **Requirements:** * Completed high school education; * Prior experience in customer service and commercial routines is desirable; * Proficiency in Microsoft Office suite; * Communicative, proactive, and results-oriented personality. **Benefits:** Medical assistance, dental assistance, life insurance, meal allowance, transportation allowance