Join **JDREL**! For 23 years, we’ve been **simplifying life for individuals and organizations**, serving as a **model reseller** of **Thomson Reuters** products. As a **Support Technician**, you’ll join a team delivering the **best experience to our Domain system customers**, including database analysis, development, product installation, and related tasks. Want to learn more about **JDREL** and discover the **day-to-day life of our technicians**? Watch the **videos** at the end of this page! **Responsibilities and Duties** **Your day-to-day will include:** * Providing specialized technical support, delivering high-quality solutions to customers using **DOMÍNIO SISTEMAS** products. * Leading Domain software implementation, performing advanced configurations and integrating the software with each client’s specific accounting processes. * Delivering technical training to internal teams and clients, ensuring correct use of system functionalities. * Diagnosing and resolving technical issues during implementation, guaranteeing an uninterrupted experience for clients. * Proactivity, initiative, and solution-oriented focus. * Interest in technology and innovation within the accounting sector. * Passion for solving challenges and driving continuous improvements in the workplace. **Requirements and Qualifications** **What you need:** * Degree in Accounting Sciences, Information Technology, Information Systems, or related fields. * Knowledge of accounting, tax, and labor regulations, with ability to apply this knowledge to software configuration and adaptation. * Skill in proactively and effectively identifying and resolving technical issues. * Ability to conduct training and convey technical knowledge to users with diverse profiles. * Strong technical and interpersonal communication skills, with a results- and problem-solving orientation. **What would make you stand out and catch our eye:** * Certification in ERP tools or accounting management software. * Experience implementing software would be a plus. * Knowledge of system integrations and APIs. * Experience in remote and on-site technical support. * Knowledge of HR and payroll areas. **Additional Information** **What we offer:** **Fixed compensation**: R$ 3,264.59; **Working hours**: Monday to Friday, from 8:00 AM to 6:00 PM (1h30m break); **Employment type**: Permanent/CLT; **Work location**: Cuiabá/MT. **In addition to growth and continuous learning, we offer the following benefits:** **We provide a flexible benefits package worth R$ 1,526.00**, designed to meet diverse individual needs: **Meal voucher**: Part of our benefits package includes a subsidy for your **meals**, ensuring you have the energy needed to perform daily tasks with full dedication; **Flexibility**: We offer flexibility to customize part of your benefits. You may choose among: **food voucher**, **transportation voucher**, **fuel voucher**, **culture voucher**, ***gympass***, **dental plan**, and **health insurance**; Beyond the benefits listed above, we offer a range of **initiatives supporting your physical, mental, and emotional well-being**. **Variable compensation through PAM (Performance Achievement Bonus);** **Life insurance;** **SESC membership;** ***DayOff*****;** **Based on your self-responsibility, there is real potential for growth within the company—both financially and personally.** **At our headquarters, you’ll find:** Open Café Game area (pool, foosball, board games, and card games) Gourmet area Rest room Nursing room for mothers and nursing parents Reading incentive **About our selection process:** Our process is **simple** and **straightforward**! Each resume is reviewed, and we’ll contact candidates most aligned with the position. After **registration**, **mapping**, and **screening**, you’ll have an interview with our **People Management team**, followed by an interview with the **area manager**. Is this role a match for you? **Join our team!** **To learn more about this position, visit:** https://www.jdrel.com.br/carreiras/ — by applying and completing registration, you’ll automatically enter our selection process. **For over 20 years**, we’ve been passionate about what we do and believe in the power of **technology** to transform businesses through **Thomson Reuters**’ enterprise solutions. Our commitment to a **culture of excellence** and **human-centered service** translates into a **98% customer satisfaction rate in support**, reflecting our dedication to delivering close, efficient service. We’re looking for people who share our values: **loyalty**, embracing our mission with **respect**, being **generous** and **innovative**, while remaining **simple and objective** when solving problems. Want to join a company that invests in your **development**, offering **high-quality training** and opportunities for **professional growth**? Come with us! At JDREL, you can build an impactful career!