Job Summary: Professional responsible for managing area/region results, guiding technical teams, ensuring performance of operational indicators and service quality, identifying technical needs, and supporting the commercial department. Key Highlights: 1. Technical leadership and team management. 2. Focus on improving operational indicators and service quality. 3. Interface between technical and commercial departments. **Description and Responsibilities:** **Schedule:** Monday to Friday, from 7:30 AM to 5:30 PM — 1-hour lunch break / Occasional weekend on-call shifts **Level:** Not Specified **Employment Type:** Permanent – CLT * Be accountable for the results of the area/region served, providing technical guidance to teams and monitoring the execution of adjustments and repairs within the Service cycle. * Serve as a reference and multiplier for the technical activities of the Service department. * Ensure strong performance of operational indicators (safety, cancellations, stopped elevators, sick lift, re-calls, ICH, TAC, preventive maintenance, training, RIA, pending service orders, signal lights, and technician rankings), identifying distortion points and developing action plans. * Carry out necessary actions to ensure service quality, meeting customer expectations, user safety and comfort, and reliability of the technical process within the cycle. * Ensure review of equipment with high defect incidence, monitoring maintenance evidence and evaluating required actions. * Identify technical needs and generate sales quotations for repairs and part replacements. * Support the commercial department whenever necessary by serving as the interface between technical and commercial departments within the cycle to generate business opportunities. * Uphold and comply with the company’s standard operating procedures to ensure service quality. * Supervise the team in executing routine tasks, enabling timely, high-quality delivery. * Distribute tasks among the team and conduct follow-up monitoring. * Ability to manage time and available resources effectively when adapting delivery conditions, considering the priority of important tasks as well as internal organizational urgencies, customers, partners, and suppliers. **Requirements:** * Completed undergraduate degree. * Knowledge of the product and service portfolio, including features, quality requirements, cost-effectiveness, and competitive advantages. * Understanding of the business, market, competition, brand positioning, and commercial strategies. * Knowledge of sales techniques and customer relationship management, aiming at satisfaction, loyalty, and generation of new business opportunities. * Driver’s License Category B Differentiators * Ongoing specialization. * Experience in market analysis, commercial agreements, and development of strategic partnerships. **Benefits:** Others, Profit Sharing, Health Insurance, Dental Insurance, Private Pension Plan, Life Insurance, Meal Voucher, Food Voucher, Wellhub (corporate wellness platform)
João Silva
Indeed · HR
João Silva
Indeed · HR
