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Job Summary: Professional to provide remote support and serve corporate customers in network installation and configuration, as well as issue resolution. Key Highlights: 1. Remote support for installation and configuration of network assets 2. Customer service and issue resolution for corporate clients 3. An environment that values diversity, innovation, and sustainability VP of Engineering and Customer Services Director of Customer Services CW **Work Location: Cuiabá/MT** **Responsibilities and Duties** * Provide remote support to technicians for installation and configuration of network assets: switches, routers, access points, etc.; * Serve corporate clients by resolving link-related issues; perform tests on network access equipment; configure equipment at customer sites and SWA central offices. **Requirements and Qualifications** Technical course in Telecommunications, Computer Networks, Electronics, Informatics/Support, or related fields\- Certificate of course completion required. Completed High School \- Academic Transcript * Completed High School \- Academic Transcript. * Technical degree in Telecommunications, Electrotechnics, Computer Networks, or related fields. * Knowledge of wireless technologies, TCP/IP, Frame Relay, and Voice over IP. * Valid Brazilian Driver's License Category B \- Permanent **Additional Information** **Here’s what we offer you:** At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits — they’re also flexible. * Choose the ideal benefit for you and your dependents through a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for an annual Bonus or Profit Sharing Plan (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, and your individuality — be authentically you. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions featuring discounts; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program — available across Brazil or internationally, as we operate in more than 17 countries! \#VivoMinhaCarreira * Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a higher quality of life! Our employees can access consultations with nutritionists, psychologists, social workers, telemedicine services, and much more! * All our job openings are open to people with disabilities and/or rehabilitation beneficiaries. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. We operate with the purpose of **Digitalizing to Connect**, bringing people, businesses, and society closer together — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To achieve this, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking to connect with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who embrace our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately address what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"Simplicity is possible"**: Get straight to the point, resolve issues with the right people, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage that reflects the society we live in. We maintain a robust internal program anchored on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with providing an excellent experience to our employees. **\#VemPraVivo**
