**Description:** ---------------- **Who We Are** We are a technology company with a solid presence in financial data processing, driven by purposeful people focused on transforming lives. We believe in the responsible use of payroll loans as a tool to promote financial stability. Since 2005, we have developed robust and secure solutions designed for large volumes of data and high standards of excellence. We hold international certifications that reinforce our commitment to quality and information security: ISO 27001, ISO 27701, ISO 9001, GPTW, and Great Place to Work. **Diversity and Inclusion** We value respect for differences as the foundation for a healthy and innovative environment. We strive to create a plural space where everyone feels welcomed, valued, and offered equal opportunities. We believe diversity drives creativity and success. Therefore, we encourage applications from all qualified individuals, regardless of race, gender, sexual orientation, religion, disability, or origin. We are committed to inclusion and to an environment that celebrates individuality. Join us and become part of a team that believes plurality is the key to transforming the present and building a better future! **Your Day-to-Day Responsibilities** * Provide user support for systems via email, phone, and/or other channels, offering guidance on usage, navigation, registration, routing, and first-level problem resolution; * Monitor and track registered support requests until completion, even if escalated for technical handling; * Assist technical staff with system configurations to meet existing demands; * Contribute to the development of new features, corrections, and improvements in systems and processes; * When necessary, conduct training sessions for clients regarding provided systems; * Ensure compliance with information security procedures and guidelines relevant to your role; * Respect and uphold the company's Quality Policy, strictly adhering to the requirements established by ISO 9001:2015 in daily activities; * It is the responsibility of this role to respect and uphold the company's Data Privacy Policy, ensuring compliance with the requirements of ISO/IEC 27701:2019. **What You Need to Have** * Completed High School education. * Preferred: Pursuing or completed Higher Education. * Preferred: Knowledge of the Linux Operating System; * Experience in customer service delivered in person, by phone, chat, or email; * Discipline and ability to follow processes; * Strong verbal and written communication skills; * Patient and attentive demeanor. **What Fácil Offers** * CLT employment contract; * Amil Medical Insurance; * Amil Dental Insurance; * IFOOD Benefits Meal/Food Voucher: choose between supermarket or restaurant use!; * Transportation Allowance; Education incentives ‍* (corporate partnerships); Language incentives* (English and Spanish); Wellhub partnership * ; Birthday day off * ; * Starbem (health and well-being service through telemedicine); * Avus (pharmacy discounts); * SESC partnership; * Vidalink (Well-being Plan); * SeuDin (Financial Education Program); * Humanized work culture, based on respect, valuing people, and promoting diversity and inclusion. * Collaborative environment, open to ideas and joint project development. * We host internal events on socially relevant topics, encouraging knowledge sharing. **Please pay attention to the stages of the selection process, which may occur 100% remotely:** * Resume screening; * Skills and Cultural Fit assessment; * Video resume evaluation; * Interview with our People and Management team; * Interview with leadership; * Document submission **✨ Come join our team and enjoy a collaborative work environment with continuous growth opportunities to advance your career** **Requirements:** -----------------