Patient Service Assistant

Description

Job Summary: This role involves comprehensive patient service, including scheduling, medical guide issuance, and procedural support in a hospital setting. Key Highlights: 1. In-person and telephone patient service 2. Issuance and management of health insurance medical authorization forms 3. Comprehensive patient support from appointment scheduling through procedures **Responsibilities:** * Provide in-person and telephone patient service; * Register and update patient data in the system for general patient service; * Issue health insurance medical authorization forms, ensuring collection of signatures from healthcare professionals and patients; pay attention during execution to avoid incorrect information and correct pre-billing authorization forms; * Verify health insurance eligibility and coverage plans accepted by the hospital (discount cards, partner companies, SUS, court injunctions, and health consortia); request consultation and examination authorizations from health insurers and partners; * Receive, analyze, control, forward, and archive examination and consultation authorizations; * Confirm procedures with the Diagnostic Center and Surgical Center prior to patient referral to those areas; * Refer patients for pre-examinations, outpatient clinics, examinations at the Diagnostic Center, and procedures at the Surgical Center; * Perform pre-examination procedures and patient dilation as prescribed and trained by the institution; * Receive patients at the Surgical Center and verify their documentation for the procedure; * Receive patients after surgery and organize post-surgical patient referrals upon completion of service; * Process adjustments and issue invoices for private-pay services; * Forward authorization forms to the billing department and provide information regarding adjustments for private-pay procedures to the finance department; * Report and record non-conformities during shift handovers;• Assist customers with boarding and disembarking and provide support to patients with special needs during service; * • Schedule and reschedule consultations (elective and follow-up), examinations, and outpatient procedures (laser **Requirements:** * Minimum 6 months of experience in public-facing service activities; * Completed high school education; * Microsoft Office (basic user level); * Public-facing service (in-person and telephone); * Scheduling of consultations and examinations; * Authorization of medical forms. Employment Type: Full-time, Permanent CLT Compensation: R$1\.632,02 per month Benefits: * Medical assistance * Dental assistance * Partnerships and commercial discounts * Life insurance * Meal allowance * Transportation allowance Experience: * Customer Service (Preferred) Work Location: On-site