Scheduling Assistant

Description

Job Summary: JDREL is seeking a Scheduling Assistant to optimize the customer experience with Thomson Reuters systems, ensuring appropriate training and capacity-building to deliver superior outcomes. Key Highlights: 1. Offers the best experience for Domínio system customers. 2. Dedicated team focused on training and empowering customers to achieve better results. 3. Focus on scheduling organization and management, with human-centered service. Join **JDREL**! For over 20 years, we’ve been **simplifying life for individuals and organizations**, serving as a **model reseller** of **Thomson Reuters** products. As a **Scheduling Assistant**, you’ll join a team delivering the **best experience for our Domínio system customers**, contributing to a **positive customer experience**, while ensuring customers are **well-trained and adequately equipped**, with **schedules** and **timings** tailored to each profile and need — enabling them to achieve **optimal results** from using our products. Want to learn more about **JDREL**? Watch the **videos** at the bottom of this page! **Responsibilities and Duties** **Your day-to-day will include:** * Organizing and managing technicians’ schedules to ensure timely service delivery; * Building and adjusting implementation timelines so new customers can begin using our products; * Tracking scheduling requests and reserving dates for approved projects; * Acting as the liaison between customers and technicians to coordinate training sessions and resolve unforeseen issues; * Assigning technicians according to their area of expertise; * Accurately and diligently processing cancellation, downgrade, and schedule change requests. **Requirements and Qualifications** **What you need to have:** * Completed high school (**Ensino Médio Completo**) or currently pursuing a higher education degree; * Experience in customer service or administrative routines; * **Strong communication skills**; * Excellent written communication (clear and concise); * Proficiency with digital tools and technology; * Organizational and disciplinary skills to manage repetitive processes and high-volume workloads; * Commitment to deadlines and accurate information recording; * Passion for delivering **solutions** to people :) **Additional Information** **What we offer:** **Fixed salary**: R$ 2\.300,06; **Working hours**: Monday to Friday, 8:00 AM to 6:00 PM (1h30\ lunch break); **Employment type**: Full-time / CLT; **Work location**: Cuiabá/MT. **In addition to growth and extensive learning opportunities, we offer the following benefits:** We provide a comprehensive benefits package valued at R$ **1\.090,00**, designed to meet diverse individual needs: **Meal allowance (Vale\-refeição)**: Part of our benefits package includes a subsidy for your **meals**, ensuring you stay energized to perform daily tasks with full dedication; **Flexibility**: We offer flexibility to customize part of your benefits. You may choose among: **food allowance (Vale\-alimentação)**, **transportation allowance (Vale\-transporte)**, **fuel allowance (Vale\-combustível)**, **culture allowance (Vale\-cultura)**, ***gympass***, **dental plan**, and **health insurance**; Beyond the benefits listed above, we offer a range of **initiatives supporting your physical, mental, and emotional well-being**. **Life insurance;** **SESC membership;** **Real opportunities for professional and personal growth within the company. We maintain a strong individual growth policy grounded in personal accountability.** **At our headquarters, you’ll find:** Open Café Game area (pool, foosball, board games, and card games) Gourmet area Rest room Nursing support room for mothers and lactating employees Reading incentive program **About our selection process:** Our process is **simple** and **straightforward**! Each resume is reviewed individually, and we’ll contact candidates whose profiles most closely align with this role. After **registration**, **mapping**, and **screening**, you’ll attend an interview with our **People Management team**, followed by an interview with the **department manager**. Is this role a match for you? **Join our team!** **For over 20 years**, we’ve been passionate about what we do and believe in the power of **technology** to transform businesses through **Thomson Reuters** enterprise solutions. Our commitment to a **culture of excellence** and **human-centered service** has resulted in a **98% customer support satisfaction rate**, reflecting our dedication to delivering close, efficient service. We’re looking for people who share our values: those who are **loyal**, embrace our mission with **respect**, and demonstrate **generosity**, **innovation**, while remaining **down-to-earth and solution-oriented**. Want to join a company that invests in your **development**, offering **high-quality training** and opportunities for **professional growth**? Come with us! At JDREL, you can build a career with impact!