Relationship Assistant

Description

Job Summary: Provide direct support to the NAM coordination team, ensuring organization, efficiency, and quality in relationship management and process standardization for continuous improvement of the experience. Key Highlights: 1. Support communication among NAM, clinical staff, and internal departments 2. Monitor deadlines, deliveries, and pending items, ensuring smooth workflows 3. Contribute to process standardization and continuous improvement **Brief Description:** Act as direct support to the NAM coordination team, ensuring organization, efficiency, and quality in relationships among NAM, call center, and clinical staff; guaranteeing process standardization, demand tracking, and continuous improvement of medical and patient experience. **Responsibilities:** · Organize and track NAM operational demands; · Support communication among NAM, clinical staff, and internal departments; · Monitor deadlines, deliveries, and pending items, ensuring adherence to established workflows; · Monitor performance indicators for service delivery and operations; · Identify recurring issues and propose workflow adjustments in the call center; · Align strategic information between coordination and service teams; · Ensure medical and operational information in the system is accurate and up-to-date; · Ensure prompt responses to medical and operational requests; · Support tracking of medical demands related to scheduling and patient acquisition; · Update internal controls, reports, and tracking spreadsheets; · Contribute to process standardization and continuous improvement of medical and patient experience. **Experience Requirements:** Previous experience in customer service, administrative routines, or healthcare (preferred). **Requirements:** High school diploma completed; Employment type: Full-time CLT contract Compensation: R$2.000,00 \- R$2.500,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work location: On-site