Store Manager

Description

Job Summary: We are looking for a leader to manage people and store operations, ensuring excellence in customer service and results within a collaborative and pet-passionate environment. Key Highlights: 1. Team leadership and store operational management 2. Focus on delightful customer service and results 3. Positive and collaborative work environment We are Brazil's largest pet ecosystem, made possible only through the unity of diverse people and companies — all driven by a shared purpose: animal welfare. If you seek a light-hearted, collaborative, straightforward workplace that is passionate about results (and pets), you’ll feel right at home with us. **Responsibilities and Duties:** * Responsible for people management, planning, operational management and execution of store activities, and inventory quality — aiming to ensure delightful service to internal and external customers, adherence to company-established standards, dissemination of the company’s mission, vision, and values, as well as defining strategies to achieve business results; * Ensure delivery of operational results through execution and control of all operational processes; * Contribute to team motivation by maintaining a positive work environment aligned with company values; * Ensure excellence in store customer service through continuous team training; * Keep the store team informed and aligned with store operational goals by holding daily team meetings; * Ensure administrative processes are executed within established deadlines through daily activity monitoring; * Ensure store opening and closing procedures are carried out according to established protocols via team training and activity monitoring; * Support integration across service and product areas through monitoring, visits to technical departments, and ongoing dialogue. **Requirements and Qualifications:** * Completed undergraduate degree; * Availability to work on a 6X1 rotating schedule; * Experience leading retail store teams; * Proficiency in Excel. **Additional Information:** **Medical Assistance:** Available after the probationary period, providing secure and high-quality healthcare coverage. **Dental Assistance:** Available within 30 days of hire, ensuring your well-being from day one. **Profit Sharing Plan (PLR):** Bonus tied to individual and company performance. **Petz Discount Club:** Exclusive discounts and cashbacks with over 700 partners nationwide. Save where it truly matters! **Pharmacy Benefit (Vidalink):** Purchase medications with direct payroll discounts — no added financial burden. **Birthday Day Off:** You deserve to celebrate! Enjoy a paid day off during your birthday month (available after 6 months of employment). **Clubz Petz Diamante** ✔ 30% discount on bathing & grooming services ✔ 5% **CashPetz** on in-store and online purchases ✔ Free shipping and waived service fees for online orders (economy/standard delivery) ✔ 30% **CashPetz** on consultations, vaccinations, and exams at Seres network clinics ✔ Access to exclusive content **Internal Training for Groomers:** Want to work in pet aesthetics? We’ll train you to professionally serve in our Grooming Centers. ️‍ ️ **GymPass or TotalPass:** Access gyms, studios, and wellness activities after 30 days of employment. * ️ **Indica Petz:** Refer friends to join our team and earn exclusive rewards. Referrers shine! **PETernidade Leave:** Because pets are family too. A special time to care for your new household member. **Movimenta Petz:** Our internal mobility program. Grow with us — we have numerous success stories! **SESC Partnership:** Discounts, cultural and sports activities, and access to leisure programs across Brazil. **Life Insurance:** To provide security and peace of mind for you and your family. **UniPetz:** Our online development platform, enabling you to learn and grow at your own pace. **Meal Voucher or Food Voucher:** Benefit granted per the current policy of your region. **Transportation Voucher:** Ensuring safe and responsible commuting. Minimum Education Level: Undergraduate Degree