Job Summary: Coordinate and supervise the technical support team, ensuring high-quality service delivery; plan, organize, and monitor IT support requests; monitor tickets and drive continuous improvement. Key Highlights: 1. Coordinate and supervise the technical support team 2. Plan, organize, and monitor IT support requests 3. Monitor tickets, define priorities, and ensure resolution A Human Resources company is seeking a Technical Support Coordinator in Cuiabá (North Zone). Impulsione RH is an HR-specialized firm offering recruitment and selection solutions. Its mission is to connect talent with the right opportunities in the job market. **Responsibilities:** Coordinate and supervise the technical support team’s activities, ensuring service quality and responsiveness to end users. Plan, organize, and monitor the execution of support requests related to systems, equipment, and IT infrastructure. Monitor technical tickets, define priorities, and ensure resolution within established SLAs. Guide and support the team in resolving complex technical issues, promoting best practices for incident handling and resolution. Develop and track support performance indicators, proposing process improvements and enhancements to service workflows. Ensure documentation of procedures, solutions, and technical routines, maintaining up-to-date records for team reference. Manage incidents and problems by analyzing recurring root causes and implementing preventive actions. Conduct training and capacity-building initiatives for the support team to foster technical development and continuous service improvement. Collaborate with other departments to align technological requirements and support internal business processes. Oversee the implementation of new systems, equipment, and technological solutions, ensuring adequate user support. Previous experience as Support Manager, Customer Service Supervisor, Help Desk Coordinator, or Technical Support Lead may indicate alignment with some responsibilities of this role. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Health Insurance * Life Insurance **Additional Information:** * \#UrgentOpening * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 8:00 AM to 6:00 PM. (One Saturday per month, 4 hours in the morning, according to rotating schedule)
João Silva
Indeed · HR
João Silva
Indeed · HR
