TECHNICAL SUPPORT COORDINATOR - North Zone

Description

Job Summary: Coordinate and supervise the technical support team, ensuring quality, responsiveness, and resolution of issues related to systems, equipment, and IT infrastructure. Key Highlights: 1. Coordinate and supervise the technical support team 2. Plan, organize, and monitor technical support requests 3. Conduct training and capacity-building sessions for the support team A Human Resources company is seeking a Technical Support Coordinator in Cuiabá (North Zone). Impulsione RH is a human resources specialist firm offering recruitment and selection solutions. Its mission is to connect talent with the right opportunities in the job market. **Responsibilities:** Coordinate and supervise technical support team activities, ensuring high-quality and timely user support. Plan, organize, and monitor the execution of technical support requests related to systems, equipment, and information technology infrastructure. Monitor technical tickets, define priorities, and ensure resolution within established timeframes. Guide and support the team in resolving complex technical issues, promoting best practices for service delivery and incident resolution. Develop and track support area performance indicators, proposing process improvements and enhancements to service workflows. Ensure documentation of procedures, solutions, and technical routines, maintaining up-to-date records for team reference. Manage incidents and problems by analyzing recurring root causes and implementing preventive actions. Conduct training and capacity-building sessions for the support team to foster technical development and continuous service improvement. Collaborate with other departments to align technological requirements and support internal business processes. Oversee the implementation of new systems, equipment, and technological solutions, ensuring adequate user support. Previous experience as Technical Support Manager, Customer Service Supervisor, Help Desk Coordinator, or Technical Support Team Leader may indicate alignment with some responsibilities of this position. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Health Insurance * Life Insurance **Additional Information:** * \#UrgentOpening * Employment Type: Full-time, On-site * Schedule: Full-time * Working Hours: Monday to Friday, from 8:00 AM to 6:00 PM. (One Saturday per month, 4 hours in the morning, according to rotating schedule)