Manage the quality of procedures, processes, and brand layout, aiming to ensure compliance with customer service criteria, achieve quality goals, obtain certifications required by the Manufacturer, and contribute to achieving the best financial results for the Grupo Enzo business unit. Activities: * Ensure implementation of the quality program and evaluate store performance; * Monitor audits conducted by the Manufacturer; * Plan and lead the implementation of improvements; * Communicate quality goals and promote achievement of indicators; * Monitor customer satisfaction surveys and handle complaints from external and internal customers; * Present partial scores and training results during the quality evaluation period and take corrective actions to improve scores or solve problems; * Present consolidated results, measure incentives, and highlight the dealership's National Ranking to the entire brand management team; * Ensure all training schedules and deadlines required by the manufacturer are met; * Train the team to use the Manufacturer's system; * Keep Management Visual Quality boards updated; *  Environment: Today, we have over a thousand direct employees engaged in fulfilling our values daily, including agility in driving business, differentiation through value delivery to customers via a team attentive and critical to details, systemic vision and operational efficiency, providing development opportunities for people to ensure the growth and sustainability of the Group. Benefits: Meal Allowance Health Insurance Dental Insurance Pharmacy Discount Program Life Insurance Requirements: Bachelor's degree - Administration Desired experience: Kaizen Leader - 6 months Desired experience: Quality Leader - 6 months Compensation notes: Not informed