CUSTOMER SUCCESS ANALYST | Head Office

Description

Job Summary: Manage information, KPIs, and Customer Success processes, transforming data into insights and supporting strategic decision-making. Key Highlights: 1. Responsible for transforming data into consistent and strategic analyses. 2. Supports governance of internal workflows and onboarding performance. 3. Collaborates with Commercial, Operations, BI, and IT teams. Manage information, KPIs, and processes within the Customer Success area, ensuring data reliability, generating intelligence for decision-making, and supporting client portfolio retention, revenue generation, and operational efficiency strategies. Responsible for transforming data into consistent analyses, supporting governance of internal workflows, monitoring onboarding performance, and providing technical support to analysts and leadership. **Responsibilities and Duties** Design, monitor, and enhance NCE and onboarding performance indicators. Develop, update, and automate dashboards, management reports, and performance analyses. Support strategic portfolio analysis by identifying risks, opportunities, and trends. Monitor retention, churn, revenue, productivity, and SLA metrics. Track quality and timeliness of onboarding stages. Ensure data integrity, standardization, traceability, and governance. Identify, document, and propose improvements to operational processes and workflows. Conduct commercial adjustment analyses, margin simulations, and pricing table compliance checks. Generate analytical inputs to support management decisions and analyst activities. Provide systemic support and guide users on area tools and recordkeeping. Collaborate closely with Commercial, Operations, BI, IT, and related departments. **Requirements and Qualifications** **Academic Background** * Currently pursuing or completed undergraduate degree in Administration, Engineering, Economics, Statistics, Logistics, Information Systems, or related fields. **Professional Experience** * Experience in this role or similar functions. **Specific Knowledge** * People Management – Basic * Microsoft Office Suite – Basic/Intermediate * Customer Service – Basic * Sales and Negotiation Techniques – Basic **Additional Information** Food allowance PPR – Profit Sharing Program Career and Compensation Plan Sest Senat partnership (dentist, nutritionist, psychologist, club, and gym) "Love Pack" (maternity kit) Birthday Day Off. **Since 1989, we’ve delivered trust, quality, and speed across Brazil.** **At Carvalima**, we are driven by our passion to connect people, companies, and results. With over **2,000 employees** and presence in **17 states and the Federal District**, we deliver **logistics solutions** that boost the economy and strengthen trusted relationships with our **65,000+ active clients**. Joining Carvalima means becoming part of a team committed to **excellence and personalized service**. We serve **over 3,000 cities**, supported by a **fleet of over 800 vehicles**, which travel daily across the country delivering **efficiency, commitment, and credibility**. Our growth stems from **solid and strategic partnerships**, built over three decades—collaborations reinforcing our mission to **transform logistics into trust and development**. We value our team because we believe **people drive Carvalima**. Thus, we foster an **ethical, respectful workplace focused on personal and professional growth**. If you seek a place to **grow, learn, and make a difference**, your journey begins here. **Join Carvalima Transportes.**