ASSISTANT

Description

Job Summary: Professional to assist in opening and monitoring warranty processes with the vehicle manufacturer, managing deadlines and validating information. Key Highlights: 1. Support in automotive warranty processes 2. Process organization and control 3. Teamwork and proactivity **Description and Responsibilities:** **Schedule:** Monday to Friday, 8:00 AM to 6:00 PM; Saturdays, 8:00 AM to 12:00 PM **Level:** Not Specified **Employment Type:** Permanent – CLT * Assist in opening and monitoring warranty processes with the vehicle manufacturer * Verify service orders, parts, and services performed, ensuring compliance with standards * Submit warranty processes within established deadlines * Support document analysis and information validation for warranty submission * Monitor deadlines, pending items, and responses from the vehicle manufacturer * Organize and maintain up-to-date physical and digital files * Support coordination among workshop, parts, and administrative departments * Assist in tracking claim rejections (glosas) and related follow-up actions * Update internal systems with warranty process information * Support internal and external audits related to this area * Ensure adherence to the vehicle manufacturer’s procedures and policies * Prepare control and monitoring reports, when required. **Requirements:*** **Mandatory Requirements:** * Completed high school education (college degree in Administration or related fields currently in progress is desirable); * Experience with administrative routines; * Basic knowledge of Microsoft Office suite (especially Excel); * Organizational skills and attention to detail; * Strong written and verbal communication skills. * **Preferred Requirements:** * Experience in automotive warranty or after-sales areas; * Knowledge of vehicle manufacturers’ warranty processes; * Familiarity with internal systems/ERP; * Basic understanding of billing and document analysis. * **Behavioral Competencies:** * Analytical mindset; * Process organization and control; * Proactivity; * Commitment to deadlines; * Ability to work effectively in a team. Location: Despraiado \- Cuiabá MT **This position is also affirmative for people with disabilities.** **Benefits:** Ifood Card (Meal/Voucher Allowance): R$ 482.00 per month, Educational Incentive, Others, Health Insurance, Dental Insurance, Pharmacy Balance (Ifood Card): R$ 300.00 monthly balance, Life Insurance, Wellhub (corporate wellness platform)