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Job Summary: Technical support professional for IT equipment and software, responsible for incident management, maintenance, and continuous process improvement within a strategic technology environment. Key Highlights: 1. Working with advanced technologies and multidisciplinary teams 2. Impacting essential sectors and growing in an innovative environment 3. Being part of a movement that unites industry, technology, and sustainability **Who We Are and Why Be Tech at ArcelorMittal** At ArcelorMittal, technology accelerates the future. As the world’s largest steel producer, we are undergoing full digital transformation—connecting engineering, data, automation, AI, and high-performance applications to transform entire economic sectors. With presence in over 155 countries and more than 157,000 professionals—including 18,000 in Brazil—we are building a more connected, intelligent, and sustainable operation. And we want you with us. Here, technology is strategy. It is core business. Our teams develop solutions impacting construction, electric mobility, automotive, energy, infrastructure, and much more. You may work in areas such as automation, AI, scalable architectures, cybersecurity, data science, UX, digital products, agile methodologies, and sustainable technologies. **What We Believe in Practice** Being Tech at ArcelorMittal means working with advanced technologies, collaborating with multidisciplinary teams, influencing essential sectors, and growing in an environment that promotes safety, encourages autonomy and innovation, and forms part of a movement uniting industry, technology, and sustainability. **Diversity and Inclusion** Everyone is welcome. We believe diverse backgrounds broaden our worldview and strengthen innovation. **Innovation to Build Your Career at Scale** If you’re passionate about technology and innovation and want to work on real-impact projects—this is your opportunity. ArcelorMittal: technology and innovation to move the world. **How About Joining Our Great Team?** **Your Key Responsibilities** * Provide technical support for IT equipment (desktops, laptops, printers, peripherals, mobile devices, network, and infrastructure). * Provide software support for Windows, Office suite, antivirus, and other applications used. * Handle incidents and service requests, ensuring compliance with established SLAs. * Monitor, prioritize, and manage tickets according to urgency, impact, and complexity. * Engage and follow up with vendors for service execution and maintenance. * Support corporate events with online tools (live streams and video conferences). * Keep the IT asset inventory updated in control systems. * Identify and address root causes of incidents, proposing definitive solutions. * Propose and implement continuous improvements in IT processes, procedures, and tools. * Create and maintain up-to-date technical documentation, ensuring standardization and governance. * Support project transition to operations, ensuring compliance with defined standards. * Contribute to the stability and availability of the IT environment. * Manage shipment and tracking of equipment for external maintenance. **Requirements** * Technical or undergraduate degree in progress or completed in IT, Information Systems, Computer Science, or related fields. * Experience in end-user technical support (Service Desk or Field Service). * Knowledge of Windows operating systems and Office suite. * Familiarity with networking, IT infrastructure, and IT devices. Experience with ticketing tools (ITSM) is a plus. * **Preferred Qualifications** * Knowledge of ITIL * Experience with automation and process improvement * Experience in large-scale corporate environments **How Does Our Selection Process Work?** Our selection process consists of multiple elimination stages, which may include interviews, technical assessments, psychometric evaluations, medical exams, and other steps necessary to ensure optimal alignment between your profile and the role’s challenges. The journey concludes with a final formal approval stage for the hiring commitment. We are truly excited about your interest and look forward to receiving your application. To learn more about us, visit our social media channels.
