Cloud Support Analyst N1

Description

Job Summary: This role involves providing technical support for Cloud environments, focusing on Microsoft 365 and Azure, and contributing to process improvement. Key Highlights: 1. Technical support for Cloud environments: Microsoft 365, Azure, AWS, and Google Cloud 2. Diagnosis and troubleshooting of technical incidents 3. Customer guidance and documentation of operational procedures **Responsibilities and Duties:** * Respond to requests via phone, e\-mail, and ticketing systems related to Cloud environments; * Perform diagnosis and troubleshooting of technical incidents with a focus on Microsoft 365 and Microsoft Azure; * Support ad\-hoc requests related to AWS and Google Cloud when necessary; * Ensure SLA compliance and monitor the progress of tickets in your assigned queue; * Lead technical conference calls for collaborative incident resolution; * Escalate tickets to Level 2 or vendors when required, ensuring complete information transfer; * Document all actions, communications, and updates thoroughly in the ticketing system; * Guide customers in performing adjustments and corrections within their Cloud environments; * Contribute to documenting operational procedures and continuously improving support processes. **Requirements and Qualifications:** * Bachelor's degree completed or in progress in Information Technology, Information Systems, or related fields; * Microsoft AZ\-900, MS\-900, SC\-900, or AWS Cloud Practitioner certification; * Technical English proficiency for reading documentation and interacting with vendors. * Experience in technical support or service desk roles within corporate environments; * Experience or knowledge of Microsoft 365\. **Preferred Qualifications:** * Experience in 24x7 operations or bilingual support environments; * Experience supporting multi\-tenant Cloud environments; * Strong communication skills, analytical mindset, and focus on incident resolution. **Key Skills** At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. **What's In It For You?** * **Elective Benefits:** Our programs are tailored to your country to best accommodate your lifestyle. * **Grow Your Career:** Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on\-demand courses. * **Elevate Your Personal Well\-Being:** Boost your financial, physical, and mental well\-being through seminars, events, and our global Life Empowerment Assistance Program. * **Diversity, Equity \& Inclusion:** It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer\-to\-peer conversations, and equitable growth and development opportunities. * **Make the Most of our Global Organization**: Network with other new co\-workers within your first 30 days through our onboarding program. * **Connect with Your Community:** Participate in internal, peer\-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. **Don't meet every single requirement? Apply anyway.** At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!