JUNIOR SUPPORT ASSISTANT

Description

Job Summary: Support the customer service operation by logging, tracking, and resolving tickets to ensure service quality, adherence to deadlines, and smooth handling of requests. Key Highlights: 1. Positive customer experience with clear communication and solution-oriented focus. 2. Technical development and customer relationship management. 3. Familiarity with ticketing systems (e.g., Zendesk or similar). Provide support for the customer service operation by logging, tracking, and resolving tickets, ensuring service quality, compliance with deadlines (SLA), and smooth workflow of requests. The professional will contribute to a positive customer experience through clear communication, organization, and solution-oriented focus, while demonstrating interest in technical development and customer relationship management. Requirements: * Familiarity with ticketing systems (e.g., Zendesk or similar); * Microsoft Office Suite (basic/intermediate level); * Basic knowledge of customer service reports and metrics; * Prior customer service experience (in-person, telephone, or online) is desirable; * Mandatory: Knowledge of accounting office routines (e.g., employee onboarding, payroll processing, taxes, and ancillary obligations—especially HR department routines); * Technical or undergraduate degree (completed or in progress) in Human Resources, Accounting, Administration, Process Management, or related fields. Benefits: * Transportation Allowance * Meal Voucher * Medical Insurance with Co-payment (after probation period) * Life Insurance