Junior Operations Analyst

Description

We are CVC Corp, the largest travel group in the Americas, comprising business units operating under distinct brands across vacation and leisure travel, corporate travel, and educational and cultural exchange programs abroad. The evolution, expertise, and pioneering spirit of our brands impact the market and the economy, with the purpose of **embarking on a journey around the world with you, delivering the best experiences every day**. Here, we build a team committed to constant growth, leadership, and compelling reasons to keep transforming the world through our business. Respect is our banner. To strengthen our diversity, we aim to expand the plurality of our people by pursuing equity and valuing diverse perspectives—anchored in the pillars of Gender, LGBTI\+, Race, Persons with Disabilities, and 50\+—making our environment more diverse and representative. Join us in this transformation! **\#cvccorpcomvc** **Responsibilities and Duties** * Opening customer service requests (SAC) in Systur * Processing modifications and cancellations * Processing refunds * Managing supplier payments **Requirements and Qualifications** * Completed high school education * Prior experience performing registration and information updating tasks in systems * Experience in customer service (SAC), ensuring courteous, agile, and effective resolution of customer requests * Basic Excel knowledge, including spreadsheet filling, data organization, and use of simple formulas * Familiarity with the Situr system will be considered an advantage * Basic financial knowledge—such as verifying information, recording entries, and supporting administrative routines—is desirable **Additional Information** **FOR YOUR DAILY LIFE:** * Meal and/or food allowance * Transportation allowance * Daycare assistance and assistance for children with disabilities **CARE FOR YOUR HEALTH AND WELL\-BEING** * Medical assistance with no monthly fee for you and your dependents (children and spouse) (Bradesco \- with co-payment) * For the health and well\-being of your pet, we offer a partnership with Petlove * Dental assistance (SulAmérica) * Life insurance * Pharmacy partnerships (Univers) * Gym membership (Total Pass) * Emotional Health Program (Wellz) * “Mother’s Love” Program—for prenatal care of pregnant employees or spouses * Parking for pregnant employees, ensuring greater comfort for expectant mothers * Extended leave policies: maternity leave (180 days), paternity leave (20 days), and adoption leave (135–180 days, depending on the child’s age) **ENJOY LIFE** * My Travel Program: discounts on travel packages, airfare, accommodation, and other products—extendable to your dependents and ascendants * Partnership with SESC * Birthday Day Off * Cinemark: attractive partnership with the theater chain **BOOST YOUR DEVELOPMENT** * Corporate University * Partnerships with educational institutions **Travel transforms people.** **And it is people who transform tourism every day.** At CVC Corp, we firmly believe in this. We are the largest travel group in Latin America, supported by a team of over 2,000 passionate professionals dedicated to creating experiences that connect people with the world. Our story began in 1972, when CVC was founded with a clear purpose: to make travel accessible to all Brazilians. What started as a small store in Santo André grew, evolved, and transformed into a large travel ecosystem. And this journey continues to be built by people who believe in the power of turning trips into unforgettable moments. Today, CVC Corp unites nine leading brands in their respective segments and operates in Brazil and Argentina, serving both B2C and B2B markets. **What It’s Like to Work Here** At CVC Corp, you’ll find a dynamic, collaborative, and constantly evolving environment. We believe the best ideas emerge when people with diverse backgrounds and perspectives work together, share knowledge, and collectively build solutions. We value knowledge exchange, continuous learning, and each employee’s leadership in shaping our story. **Because here, it’s more than just a job—you’ll find:** An exciting and opportunity-rich industry A dynamic and constantly transforming environment People who believe in collaboration and teamwork